FAQ

Frequently Asked Questions

How long does it take to receive my order?

Since all items are made to order, please allow 3–5 business days to print, pack, and ship. Once shipped, delivery typically takes an additional 3–7 business days depending on your location.

Do you ship internationally?

At this time, we ship within the USA only. We hope to expand internationally in the future — stay tuned!

Can I return or exchange my order?

Because all items are made to order just for you, we do not accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 7 days of receiving it.

My item arrived damaged — what do I do?

We're so sorry to hear that! Please reach out to us through our site inbox or email us at hey@giageestudio.com with your order number and a photo of the damage, and we'll make it right as quickly as possible.

Can I cancel or change my order?

Orders can be cancelled or modified within 24 hours of placing them. After that, production has likely begun and we may not be able to make changes. Please reach out to us as soon as possible if you need to make a change.

What materials are used in your products?

We use high-quality materials for all of our products. Specific material details are listed on each product page. If you have questions about a specific item, feel free to contact us.

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to track your package directly on the carrier's website.

Do you offer gift wrapping or personalization?

We are working on offering gift options in the future! For now, our products make beautiful gifts as they are. If you have a special request, feel free to reach out and we'll do our best to accommodate you.

How can I contact you?

We'd love to hear from you! You can reach us through our site inbox or by emailing us directly at hey@giageestudio.com. We aim to respond to all inquiries within 1–2 business days.