Return Policy

Eligibility for Returns and Refunds

We accept returns and process refunds for the following situations:

• Defective or Damaged Items: If the item is damaged or defective upon arrival.
• Incorrect Item: If you received an item that is different from your order.
• Unwanted Items: Returns for unwanted items are accepted within a specific timeframe, provided they are in their original condition.

Conditions for Return

To be eligible for a return, please ensure:

• Items must be unused and in their original packaging.
• Items should have all tags, labels, and accessories intact.
• The return request is made within 30 days of the delivery date.
• Non-returnable items: Due to hygiene and safety reasons, certain items like plush toys and candles cannot be returned unless defective.

Return Process

1. Initiate a Return: Contact our customer service team at [insert email/contact form link] to start your return.
2. Provide Order Details: Have your order number and a description of the issue handy.
3. Receive Confirmation: We will review your request and, if approved, provide a return shipping label or instructions on how to send the item back.
4. Ship the Item: Once approved, send the item back using the instructions provided.

Refund Process

• Refund Approval: Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
• Processing Time: Approved refunds will be processed within 5-10 business days back to the original payment method.
• Partial Refunds: In certain cases, a partial refund may be granted (e.g., for items showing signs of minor wear or damage by the customer).

Exchanges

We currently do not offer direct exchanges. For a different item, please process a return and place a new order for the preferred product.

Shipping Fees

• Return Shipping Costs: The customer is responsible for return shipping costs, unless the item is defective or we made an error.
• Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.

Non-Refundable Situations

• Late Returns: Returns received after the 30-day period may not be accepted.
• Condition: Items that are not in their original condition, damaged, or missing parts not due to our error.

Additional Support

We’re here to help! If you have questions about your return or refund, please contact us at

Email: [a.giagee@gmail.com]

📞+1 (502) 999 8597

Our team will assist you promptly.